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Effective communicating

  • The balance in personal communication
    Skills to enhance assertiveness
    Influence your own moods and emotions
    Dealing effectively with disagreements

Why this training?

Your intention towards specific behaviour is positive, but the effect you get is not the same as what is expected from you. You are criticized that you are too tedious, withdrawn, talking unclear or antagonising people. You find it difficult to address people in higher functions and you are sensitive to status. The barriers can be diverse. However, the core is that you accomplish less than you want to.

In this training you experience the pitfalls in effective communicating. You learn to know your preferred style and also to extend your repertoire of ways to communicate. Depending on your personal learning targets will be exercised with practical situations which are relevant for you. Next to the more general styles of communicating and influencing, we specifically focus on your way of dealing with conflicts. You learn how to recognise differences between conflicts and look at conflicts as a source of opportunities. Also you learn to extend your style repertoire by practising several skills with actors. Through status exercises you learn how to influence status positions in conversations through attitude and behaviour. “You can be a high status butler, but a low status king!”

Programme points

  • Observe, interpret and behaviour
  • Influencing communication
  • Practice skills at different influencing styles
  • Deal with conflicts in cooperation with colleagues
  • Assertiveness
  • Giving and receiving feedback
  • Status exercises

Results of this training

After the training you are able to let go your ego and the content of the task, while talking to people. You are more aware of other environmental signals. You take a look at the other party’s signals from possible advantage for your own position or as a mutual advantage. In short: you are capable to take an open point of view instead of blocking. And with that you are able to maintain your influence on a conversation or situation, because you can change your behaviour.