What you do sustainable, you do well permantly.”

Training employees

The training trajectory service & hospitality for employees can exist of different modules with assignments in between. The manager coaches for these assignments in between. On the job training is also possible, to combine learning and result.

Why this training?

In the training the focus is on skills to exceed client expectations and genuine contact by personal attention. Different technologies are used to optimize the service & hospitality.

Programme points

  • What is service & hospitality within your organisation?
  • Role play at the work place
  • Train:
    • Who are your customers?
    • Exceed client expectations in attention and contact
    • Analysing questions and giving advice
    • Being pro-active!

Results

Because the vision on service & hospitality is clear for employees, they are able to approach a client pro-actively and make contact to ensure excellent service.

Below you find examples of interventions that can be combined or deployed separately.